With our Standard Delivery option, orders are processed within 2 business days and shipped Monday through Friday. Orders usually arrive within 4-7 business days to most US locations.
Shipping Rates are calculated during the checkout process, based on total order weight
For orders more than $500, Corporate Gifts, Wholesale and Volume Orders, please contact one of our Customer Service representatives at 1-310-396-4433 or email us at firstname.lastname@example.org for a quote.
We of course LOVE chocolate at Candy ASAP, however as you know, chocolate is extremely heat sensitive. The less time your chocolate is in transit, the better!
Though we do take great care in packing our chocolate, we cannot guarantee chocolate will always arrive unmelted.
We generally define the “warmer months” as May through September, or any time of year when the weather is warm where your order is being shipped.
On a case-by-case basis and when applicable, a Customer Service representative may contact you should your chocolate order seem particularly susceptible to melting. At which time, your best shipping options will be discussed. Please be assured that no additional shipping rate charges will be applied to your order or credit card without your approval.
If you need your order by a certain date, we recommend you contact Customer Service before placing your order so we can advise on the most appropriate delivery option. We cannot issue refunds for orders not delivered by a specific date.
Please be advised, we cannot guarantee the exact time of day when your order will be delivered, and will not issue refunds for orders not delivered by a specific time.
Standard Delivery orders typically do not ship out the same day they are placed, however they usually do ship out the next business day. Rest assured, we work hard to get your candy out the door as soon as we can!
As with anything, mistakes do occasionally happen. Please check your order within 24 hours of receipt, and if there is a mistake, please contact us immediately so we can correct it.
Although we know it’s very basic, please be extra careful to provide us with an accurate shipping address…we want our candy to find you! Please note that we cannot be responsible for an order shipped to an incorrect address, due to an incorrect address entered by the customer at checkout. We thank you for your understanding.
When shipping to a hotel, hospital or office building, please be sure to include the complete shipping address with floor, suite, apt, etc., and make necessary arrangements with the delivery locations to ensure delivery to the recipient’s room. Candy ASAP is not responsible for packages misdirected after delivery.
To keep our candy fresh and yummy, we keep a limited inventory of what you see on the site, and of course replenish our inventory often. However due to this process, occasionally items do sell out, and we may not have certain items available for your order.
In this case, we will contact you by phone and / or email you immediately, to advise you on when the product will become available again, or if we have a recommended substitute product. If we don’t receive a response from you within 5 business days and the product remains unavailable, all remaining available items in your order will be shipped.
We do not allow standard delivery to P.O., APO and FPO Boxes, but you can make special arraingements by contacting customer service. In order to make sure your order is fresh and in its best possible condition, we recommend that you provide us with a physical street address where your order can be delivered.
Signature confirmation is not available for P.O. Boxes, APO or FPO addresses.
Unfortunately, we do not take international orders online at this time. The best way to attain our products for overseas uses is to contact our sales office to discuss export logistics. We can offer FOB pricing and all necessary export documentation. Please e-mail us at email@example.com
Please contact one of our Customer Service representatives at 1-310-396-4433 or email us at firstname.lastname@example.org for a quote.
For simple health reasons we cannot accept any candy for a refund, unless it had been damaged in transit or you have recieved the wrong order. We thank you in advance for understanding this policy.
However, we do recognize that there are exceptions to every rule and certain situations may arise where a refund is reasonable. We do want our customers to be completely satisfied. If you have a question regarding a return, please give us a call at 310-396-4433 to see how we can help you.
To gain authorization for a return, please call us at 310-396-4433 or fill out the form here: Customer Service Returns
Please indicate the product name, item number and reason for your return. Please note, original order shipping costs are not refundable or transferable.
Please send the return package to us at the address below:
Taste of Nature, Inc./Candy ASAP
1350 N 25th Ave
Melrose Park, IL 60160-3009
Customers are responsible for the shipping costs on all returns. Please use a responsible carrier for your return, one that can provide you with a tracking number. Candy ASAP is not responsible for lost or damaged return shipments.
We will refund the product purchase amount in the manner in which you paid.
Please allow a minimum of 21 days to receive and process your refund.
Please note that Candy ASAP is not responsible for:
Gift products and / or items delivered to incorrect addresses, due to the sender providing incorrect addresses.
Product quality problems and / or damages caused by improper handling by the recipient.
Customer will be charged $15 for delivery intercepts and / or address corrections, which reflect FedEx charges. To avoid these types of situations, please make sure that you double check the address you enter during checkout, to ensure it is correct. If you change your mind about an order that has already been shipped, you will be required to pay the intercept fee in order to be refunded.
If your package was sent back to us from FedEx, we will investigate the reason with FedEx and possibly refund for the product costs minus a 20% restocking fee. This will be practiced on a case-by-case basis, and we appreciate your understanding.